FAQ

How can I place an order?

Simply add your desired items to the cart, proceed to checkout, and follow the on-screen instructions to complete your purchase securely.

What happens if my order fails during payment?

If your payment fails, please verify your card details or try an alternative payment method. If the problem persists, contact your financial institution or email us for help.

Will I receive an order confirmation?

Yes, you will receive a confirmation email once your payment is successfully processed. A shipping confirmation with tracking details will be sent once your order is dispatched.

What payment methods do you accept?

We accept:
Visa, MasterCard, American Express, Discover, Diners Club, JCB, Elo, Union Pay, PayPal, Shopify Pay, Google Pay, and Apple Pay.

What currency are orders charged in?

All transactions are processed in US Dollars (USD $).

Are taxes included in the product price?

Yes, all taxes are included in the product's price—no additional charges will be applied at checkout.

Is my payment information secure?

Absolutely. All transactions are encrypted and securely processed to protect your personal and financial data.

Where do you ship?

Currently, we ship exclusively within the United States.

What are your shipping times?

  • Order Cutoff Time: 3:00 PM (EST)
  • Handling Time: 1–2 business days
  • Transit Time: 4–9 business days
  • Estimated Delivery: 5–11 business days total

Which carrier do you use?

All orders are shipped via USPS.

How much does shipping cost?

We offer free shipping across the USA.

Will I receive tracking information?

Yes! Once your order ships, you’ll receive an email with your tracking number and a link to track your delivery.

What is your return policy?

You may request a return within 30 days of receiving your order. After 30 days, we unfortunately cannot accept returns or issue refunds.

What items are eligible for return?

To be eligible, items must be:

  • Unused and in original condition
  • In original packaging with tags attached
  • Accompanied by proof of purchase

What items are non-returnable?

We cannot accept returns for gift cards, final sale items, or personalized/custom products.

How do I start a return?

Who pays for return shipping?

  • Defective, damaged, or incorrect items: We cover the return shipping cost.
  • Other returns (e.g., wrong size, change of mind): The customer pays return shipping.

Do you charge a restocking fee?

No. We do not charge any restocking fees.

When will I receive my refund?

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method within 10 business days.

Business and contact Information

Store Name: Origin 1
Trade Name: Awareness Avenue Jewelry LLC
Business Registration No: 2021-001032606 (Wyoming LLC)
EIN: 87-2483708
Business Address: 7302 Yellowstone Road, Cheyenne, Wyoming 82009, United States
Phone: +1 (307) 289-3432
Email: support@origin1.co
Business Hours: 9:00 AM – 5:00 PM, Monday through Friday (GMT-05:00, EST – New York)
Order Cut-off Time: 3:00 PM (GMT-05:00, EST – New York)